* All lessons are to start & finish in the Mackay area only, unless otherwise agreed to by QWrite 2 Drive prior to any bookings.
* Learners / Drivers must have a current license permitting them to drive on the road. The learner must be in physical possession of their drivers license or the approved digital license for the duration of their lesson. Failure to produce a valid license may result in loss of lesson without reschedule or refund option.
* Learners / Drivers with a Medical Condition or Returning Driver Condition MUST carry their Medical Certificate & Returning Driver Certificate with them for the lesson. A photo on your phone of the certificate is unacceptable. Failure to have possession of these certificates will result in the lesson being forfeited without a refund or option to reschedule.
* All drivers under tuition are to comply with the conditions of their license at all times. Failure to do so may result in the lesson being forfeited without a refund & no rescheduling option.
* No verbal abuse, arguing or disrespect towards our staff or property will be tolerated & the lesson will be terminated immediately. No refund issued.
* Continued unsafe or illegal actions placing individual learners, staff & other road users will result in the instructor assuming control of the vehicle & decision made on how to proceed. This may include early termination of the lesson without reschedule or refund.
* Learners must not consume any alcohol or illicit substnces within 24hrs before their driving lesson. Regardless of the amount consumed, the lesson will be terminated & no refund issued.
* 48hr Cancellation Notice applies. Cancellation or inability to attend (NO SHOW) the scheduled lesson will result in losing the lesson without an option to reschedule or refund.
* Instructor Cancellation reasons PRIOR to Commencing a lesson may include personal, professional or severe weather-related reasons. In this instance, the customer will be provided an opportunity to reschedule or receive a refund in full without any additional fees or charges.
* Cancellation of a lesson DURING a lesson due to unforeseen circumstances may necessitate a negotiation to reschedule the lesson to another suitable time & date. No partial refund offered.
* Leaners wearing strong fragrances which cause offence or place a welfare risk to our instructors & following lessons will be asked to wash off the fragrance, or change clothes if necessary before the lesson continues. However, if the learner chooses neither options, the lesson will be terminated without refund or further opportunities to reschedule.
* Cancelling a lesson with more than 48hr notice will result in a refund to the customer, less a single Admin fee of $20.00
* VOUCHERS are valid for use with any of our QWRITE 2 DRIVE vehicles. VOUCHERS are valid for 6 MONTHS period from the date of purchase. To use VOUCHERS please contact us on mobile 0403611750 or helpme@myqldwrite.com.au so we can discuss & make your bookings for you.
* Video & Audio Recording Devices used in all QWrite 2 Drive Vehicles for training, evidentiary, compliant, dispute resolution & compliance purposes.
* RACQ Insurance Excess: The learner driving at the time of a traffic crash is expected to contribute 50% towards any excess payable resulting from the traffic crash.
* RACQ Insurance Excess Schedule is as follows:
- Basic Excess $650 +
- Under 19yrs of age $1300; or
- 19yrs of age $1000; or
- 20yrs to 21yrs of age $800; or
- 22yrs to 24yrs of age $500
* RACQ Insurance Excess: At most a learner maybe expected to contribute 50% of $1950 or at least 50% of $1150. If you have any concerns regarding this component of our terms and conditions, please do not hesitate to contact QWRITE 2 DRIVE directly for discussion.
* No food, drinks (except water), smoking, e-cigarettes or vaping inside any QWRITE 2 DRIVE or learner supplied vehicles whilst under instruction.
* If using own vehicle for lesson, vehicle must be registered, in a roadworthy condition & pass a pre-drive inspection. When required by law, the driver under tuition MUST DISPLAY L PLATES on the FRONT & REAR of their vehicle. If the learners vehicle does not meet any of these standards then QWRITE 2 DRIVE vehicles can be used at no extra cost. If the learner declines to use a QWRITE 2 DRIVE vehicle & cancels the lesson, the 48hr cancellation notice policy applies.
* Learners are solely responsible for cost of fuel, insurance excess if their own vehicle is involved in a traffic crash
* QWRITE 2 DRIVE Instructors are not QLD Transport Driving Examiners. We do not conduct practical driving tests or issue a drivers license.
* Learners are responsible for completing & submitting their Logbook to QLD Transport for approval. Learners should allow at least two (2) weeks for the approval process to be completed.
* Learners are responsible for completing their online Hazard Perception Test prior to their Practical Driving Test.
* Learners are responsible for booking their own Practical Driving Test online or by calling QLD Transport on 132380.